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Cross takes personal pride in their products and your satisfaction is their primary concern. Should there ever be a problem, please call a Customer Service Specialist at 1-800-282-7677. Know that all of their products are unquestionably guaranteed against mechanical failure: writing instruments for life, leather accessories for a full year, timepieces for two years. If you have a product that is in need of service please visit their warranty services page for information.
This is for the Sheaffer brand.