International Shipping Times
International orders are usually delivered within 7 to 10 business days but times can not be guaranteed due to varying customs hold-ups & port delays at various destinations.
International Customs & Duties Notice
Please note that International orders may be subject to your local VAT and customs duties which are not included in our product or shipping prices. Please refer to your local import laws for details.
Payment Methods Accepted • Visa • MasterCard • Discover • American Express • PayPal • Personal Check, Cashier's Check, Money Order (mail order only)
For an additional charge, your gift will be presented in fine gift wrapping with a hand-written message on a card. If you would prefer to hand write your own note, simply request a blank gift card with purchase. If the gift is being shipped directly to the recipient, we will remove pricing from the receipt that is included in the box. The recipient will still know who sent the gift.
30-Day Return Policy
We strive for your ultimate satisfaction. If you're not pleased with your order, we ask that you get in touch with us as soon as possible by phone or e-mail. If the item was damaged, incorrect or defective upon receiving the shipment, we will do our best to correct the issue at our expense.
If you need to return your order for any reason, please contact us via e-mail or phone within 30 days of purchase to initiate the return and receive an RMA (Return Merchandise Authorization) number. When you contact us, please let us know the item(s) you wish to return, the reason for returning, and whether you would prefer a refund, store credit or exchange.
To qualify for a refund, the item must be in the exact same, brand-new condition it was received, including the original packaging, plus any accessories, parts, and paperwork that came with the item. We cannot accept opened and used bottles of ink, ink cartridges, used notebooks, engraved pens or pen cleaning supplies.
Please understand that you will be responsible for the shipping costs on preferential returns. If the order qualified for free shipping, a $4.95 shipping charge will be deducted from the refund amount for first class, $8.95 if the package was shipped by priority.
When you receive any new fountain pen, we recommend to inspect it thoroughly and dip the pen in some washable ink to test it. Any pens that have been inked and used will incur a 15% restocking fee for preferential returns.
Free items or free gifts with purchase cannot be replaced or refunded. If an order is returned without the free items, the cost of the items will be deducted from the refund amount.
Approval of all returns is subject to the discretion of Goldspot Pens, who reserves the right to decline refund requests if the product has been improperly used, damaged, modified or is otherwise unable to be resold.
RMA #: <your number here>
1230 Highway 34
Aberdeen, NJ 07747