Fast Shipping and Top-Notch Customer Service Goldspot Pens

The Gold Standard of Service

The Goldspot Promise
To provide you with the highest quality writing instruments and customer service with the lowest prices available anywhere.

100% Authentic Product Guarantee
Goldspot.com guarantees that all brand name products on our website are purchased directly from authorized vendors of their respective manufacturers. We are an authorized dealer for all the brands we carry. That means any product you order from our website that comes with a manufacturer's warranty (most pens have a limited lifetime warranty) are honored by the manufacturer years from the date of purchase. If you would ever need support or repair with your pens purchased from Goldspot, you will always have help to make it write.

Shipping Methods
For economical and reliable delivery, our carrier of choice for most domestic shipments is the United States Postal Service (PO Boxes included), and for International shipments we use either US Postal Service, FedEx or DHL. For US Economy Level shipping, we use either US Postal Service or FedEx/UPS Ground, depending on the final weight and value of the shipment. Expedited (2-3 business days) or Air shipments are handled by FedEx or UPS. If you would like to request for us to ship using a specific service, please contact us before or immediately after plaicng your order to discuss shipping options.

Shipping & Transit Times
If you have a time sensitive or rush order, please call us at 1-800-963-7367 to make sure your orders leaves on the same day. We will be happy help. The shipping times advertised below are based on the carriers' advertised guarantees in business days only (Monday through Friday, excluding holidays). We try to ship most in stock item orders received before 11:00am on the same day, however in some cases it may take up to 2 days to ship an order. Engraving orders may require additional time for processing. Unfortunately, we can not guarantee transit times if the carrier experiences weather related, address correction or other unexpected delays as per their delivery times policy.

Shipping Option Price Starting At...
Economy (within USA 3-10 Business Days) $ 3.95
Priority (within USA 2-6 Business Days) $ 7.95
Expedited (within USA 2-3 Business Days) $ 24.95
Next Business Day Express (within USA ) $ 44.95
Next Business Day - Saturday Delivery (Must call to order. Within USA Only) $ 59.95
Canada: (via USPS First Class / Parcel Post - No Tracking) $ 14.95
Canada: (via USPS Priority Mail - Delivery Confirmation) $ 29.95
Canada: (via USPS EMS Service or DHL) $ 44.95
USPS First Class International (No Tracking Number) $ 29.95
USPS Priority International (with Tracking Number) $ 49.95

Overnight Shipping
Please note that UPS or Fedex Next Day delivery orders are typically delivered within 1 business day for in stock items. A business day is Monday through Friday only and excludes holidays. Orders placed via the website after 10:00 a.m. may not be processed and shipped until the next business day. If your order is of an urgent nature, we suggest that you should call us to confirm stock and make sure that it is shipped for a timely delivery.

Next Day Saturday Delivery (USA Only)
Please note that UPS Next Day delivery delivers on the next available business day and it DOES NOT apply to weekends deliveries. Next Day with Saturday Delivery option may be available for an additional charge in your area but is subject to delivery delays by UPS during busy holiday seasons. We recommend that you call us for time critical and last minute orders that require Next Day shipping.
If you have any questions we are standing by ready to help. Just call 1-800-963-7367 or 1-732-694-2000 (International Customers or Non-Toll Free Phone). We are open Monday through Friday from 9:00 AM to 5:00 PM EST.

International Shipping Times
International orders are usually delivered within 7 to 10 business days but times can not be guaranteed due to varying customs hold-ups & port delays at various destinations.

International Customs & Duties Notice
Please note that International orders may be subject to your local VAT and customs duties which are not included in our product or shipping prices. Please refer to your local import laws for details.

Order By Fax
We also accept orders by fax. If you prefer to submit your order by fax, we can support that. Just print out your shopping cart page and include your billing, shipping and payment information on a separate cover sheet of paper.
Fax the completed order form back to us at 732-583-6644, with your approval signature and we will process it.

Payment Methods Accepted
• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Personal Check, Cashier's Check, Money Order (mail order only)

Gift Wrapping
For an additional charge, your gift will be presented in silver wrapping with a hand-written message on a card. If you would prefer to hand write your own note, simply request a blank gift card with purchase. If the gift is being shipped directly to the recipient, we will remove pricing from the receipt that is included in the box. The recipient will still know who sent the gift.

30-Day Return Policy
In the event that you are unsatisfied with your purchase, we ask that you get in touch with us at your soonest convenience by phone or e-mail. If the item was damaged, incorrect or defective upon receiving the shipment, we will do our best to correct the issue at our expense.
If you are sending back your order for reasons other than defect, we will gladly accept all returns on any of our unused products within 30 days of the original date of purchase. It will be your option to request a refund directly back on your original payment method, or an exchange for other item(s) on our site.
Items being sent back for refund may be subject to a 15% restocking fee. Due to our discounted pricing & free shipping model, we can not cover return shipping charges. All Returns must include return authorization number (RMA Number) which can be requested from our customer service team by email or phone. Returns for exchange will have the full value of the returned item applied to the new order.
Please note personalized / engraved items cannot be returned.

Return Address
Goldspot Inc.
RMA #: <your number here>
1230 Highway 34
Aberdeen, NJ 07747

Warranty Repairs:
We are an authorized dealer for the brands we carry and therefore your product is covered by the manufacturer's warranty for any defects. Please refer to our Manufacturer Contact Information page for warranty service numbers.