S.T. Dupont Guarantee
S.T.Dupont pens(cartridges excluded), lighters, watches (leather straps excluded) and accessories are guaranteed for two years from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by S.T.Dupont.
In the event that the product needs to be repaired during this† guarantee period, the repair will be undertaken by S.T.Dupont (parts and labour), providing that:
The product has not been subjected to shock, immersion, etc.
The problem has not been caused by inappropriate handling, fair wear and tear or failure to maintain the product (e.g. clogging);
The product has not been repaired in any way by any after-sales service other than that of S.T.Dupont or been interfered with by any person not approved by S.T.Dupont;
The product has not been modified in any way from its original condition.
Likewise, the rules are applicable for the following product categories:
For the lighters:
The lighter has not been dismantled in any way other than is necessary for changing the flint or refilling the gas (according to the instructions for use).
For the pens:
The pen has not been dismantled in any way other than is necessary for changing the cartridge (according to the instructions for use). This guarantee does not affect your statutory legal rights especially with regard to legal guarantees against faults or latent defects.
If a service becomes necessary, the customer is advised to contact a Service Center or an approved S.T.Dupont retailer directly in their country. The guarantee card and customer's name and address should be included with any article.
NOTE : S.T.Dupont cannot be held responsible for any damage, loss or alteration during repair to parts or accessories added to the product, for cosmetic or other reasons, by a third party.
You can contact us via the following channels.
By Phone: 1(844)878-2727 (toll-free)
Our customer care agents are available Monday – Friday from 10AM – 5PM EST.
By Email: firstname.lastname@example.org
Email inquiries will be answered within 24 hours from Monday – Friday or on the next business day.