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Namiki Emperor, Yukari Royale, Yukari Collection and Chinkin writing instruments are unconditionally guaranteed against failures due to faulty materials or workmanship throughout the life with the original owner. The balance of Namiki and premium Pilot product collections are guaranteed against mechanical failure for a full 3 years from the date of purchase.*
Leads, erasers, and ink refills, exhausted in the course of normal use, are excluded from this Guarantee. Also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use, obvious misuse or abuse. We recommend that you use Namiki inks and Pilot refills, leads and erasers to ensure a proper long-term functioning of your Pilot writing instrument.
In the unlikely event that you experience a mechanical failure with any Namiki writing instrument, Pilot will repair it or replace it without charge. If repair is required, please send your writing instrument to:
Namiki Service Department
3855 Regent Boulevard
Jacksonville, Florida 32224
Namiki wants you to enjoy the superior craftsmanship and performance resulting from the 90-plus years of writing instrument design and manufacturing experience they possess.
* Contingent upon return of product registration card with proof of purchase within 90 days of purchase.