Merchandise that is returned for reasons other than being damaged or defective may be applicable to the fee if the items are returned for credit. Special order brands like Conway Stewart, Delta, Caran D'Ache (Leman, Varius and Jewlery Collections), Swarovski Crystals, OMAS, and Venlo Pen Cases are definitely items that are issued 15% restocking fees if they are returned for refund. Other items that are issued restocking fees are limited edition, high-end (usually $250 and above) pens from Sheaffer, Pelikan, Parker, Waterman, Conklin, Cross, and Aurora, etc.