Shipping Methods
For economical and reliable delivery, our carrier of choice for most domestic shipments is the United States Postal Service (PO Boxes included). For US Economy Level shipping, we use either US Postal Service or UPS Ground, depending on the final weight and value of the shipment. Expedited (2-3 business days) or Air shipments are handled by UPS. If you would like to request for us to ship using a specific service, please note your preference in the order note or contact us after placing the order.
Shipping & Transit Times
If you have a time sensitive or rush order, please call us at 1-800-963-7367 to make sure your orders leaves on the same day. We will be happy help. We ship most in stock item orders received before 11:00am on the same day, however in some cases it may take up to 2 days to ship an order. Personalized orders may require additional time for processing. Unfortunately, we can not guarantee transit times if the carrier experiences weather related, address correction or other unexpected delays as per their delivery times policy.
Overnight Shipping
Please note that UPS Next Day delivery orders are typically delivered within 1 business day for in stock items. A business day is Monday through Friday only and excludes holidays. Orders placed via the website after 11:00 a.m. may not be processed and shipped until the next business day. If your order is of an urgent nature, we suggest that you should call us to confirm stock and make sure that it is shipped for a timely delivery.
International Shipping Times
International orders are usually delivered within 7 to 10 business days but times can not be guaranteed due to varying customs hold-ups & port delays at various destinations.
International Customs & Duties Notice
Please note that International orders may be subject to your local VAT and customs duties which are not included in our product or shipping prices. Please refer to your local import laws for details.
We strive for your ultimate satisfaction. If you're not pleased with your order, we ask that you get in touch with us as soon as possible by phone or e-mail. If the item was damaged, incorrect or defective upon receiving the shipment, we will do our best to correct the issue at our expense.
If you need to return your order for any reason, please contact us via e-mail or phone within 30 days of purchase to initiate the return and receive an RMA (Return Merchandise Authorization) number. When you contact us, please let us know the item(s) you wish to return, the reason for returning, and whether you would prefer a refund, store credit or exchange.
To qualify for a refund, the item must be in the exact same, brand-new condition it was received, including the original packaging, plus any accessories, parts, and paperwork that came with the item. We cannot accept opened and used bottles of ink, ink cartridges, used notebooks, engraved pens or pen cleaning supplies.
Please understand that you will be responsible for the shipping costs on preferential returns. If the order qualified for free shipping, a $4.95 shipping charge will be deducted from the refund amount.
When you receive any new fountain pen, we recommend to inspect it thoroughly and dip the pen in some washable ink to test it. Any pens that have been inked and used will incur a 15% restocking fee for preferential returns.
Free items or free gifts with purchase cannot be replaced or refunded. If an order is returned without the free items, the cost of the items will be deducted from the refund amount.
Approval of all returns is subject to the discretion of Goldspot Pens, who reserves the right to decline refund requests if the product has been improperly used, damaged, modified or is otherwise unable to be resold.
