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Faber-Castell writing instruments requiring service should be sent to Faber-Castell for proper assessment. All Faber-Castell writing instruments or parts, which are found to contain a defect, material failure or mechanical malfunction throughout the course of normal use, within 2 years of purchase, are guaranteed. Writing instruments requiring service within this guarantee will be repaired or replaced at no charge. If a Faber-Castell writing instrument found within the guarantee cannot be repaired or replaced, a comparable writing instrument may be offered in its place.